TERMS AND CONDITIONS
Terms and conditions of the Prinz Rudolf Smarthotel
The Green Pass policy is enforced throughout the hotel. This means that only people who are vaccinated or cured or have a negative PCR test (72 hours) or negative antigen test (48 hours) have access to the hotel. If the test expires during your stay, it must be renewed.
On the day of arrival the rooms are available from 15.00 p.m. On the day of departure we ask you to vacate your rooms by 10.30 a.m. Should you arrive later than 22.00 p.m., we kindly ask you to give us a short notice.
The tourist tax of €2.50 per night/person (from 14 years old) is not included in the price and will be charged locally.
Your reservation is considered valid after it has been sent by you in writing, by letter, fax or e-mail and confirmed by us in writing, and when your credit card number, including the expiry date, has been deposited as a guarantee.
Accepted means of payment
Cash, CE card, credit cards (we do not accept American Express, Diners and JCB cards).
Please note that cash payments in Italy are only possible up to a maximum amount of €2999.99.
Room of your choice
Reservations for some rooms and some floors cannot be guaranteed, but we will do our best to meet your needs.
Individual use of rooms
For single use of our rooms we charge a supplement of 30% - 50% of the daily price depending on the season.
Prices for children (in the parents' room)
0-3,99 years: free of charge
4-9,99 years: 50% off the list price
10-17,99 years: 20% off the list price
- Cancellation up to 14 days before arrival free of charge, from 14 to 7 days before arrival 50% of the total amount will be charged. From 7 nights before arrival the entire stay will be charged.
Room cancellations are only valid in writing.
We recommend our guests to use the travel cancellation insurance, which is integrated in the online booking!
Daily room cleaning is included in the price.
We offer the free Guest Card for discounts on numerous infrastructures in Merano and surroundings.
On request we accept dogs, but not in all types of rooms. We kindly ask you to announce your arrival with your dog in advance, the supplement is €13 per night and refers to the additional costs for the final cleaning of the rooms. Dogs are expressly allowed in our specially reserved restaurant area, however, they are not allowed in the SPA area and swimming pool.